Tech Support

We know it can be frustrating when things don’t work as expected, and we’re here to help.

To speed up troubleshooting, please share as much detail as possible about your setup and the issue. The steps below will help you find solutions quickly:

1. Check Documentation

Click “Product” in the top navigation bar and open the page for your specific device. Each product page includes setup guides, feature explanations, and troubleshooting tips.

2. Check FAQs

You may find some commonly asked questions here:

• General FAQs: Common questions about KVM-over-USB and our products
• Product-specific FAQs are available on each product page

3. Search GitHub Issues or Community

See if others have reported similar questions or bugs:

• GitHub Issues: Explore existing reports and discussions
• Join Our Community: Chat with our dev team and other users

4. Submit Troubleshooting Form

If you still need help, please complete the troubleshooting form. It walks you through the key details we need to diagnose issues accurately and respond faster.

5. Email Support

You can also reach us at support@openterface.com, but the troubleshooting form is usually the quickest way for us to assist since it ensures we receive all the necessary information.