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Openterface Mini-KVM (Windows) — Hardware Diagnostics Self-Check Guide

This guide explains how to run the Hardware Diagnostics self-check in the Windows version of the Openterface app, and how to send the diagnostic report to support if an issue is detected.

Before you start

  • Connect Mini-KVM to both Host and Target.
  • Keep the target device idle during testing (especially during Stress Test).

Important (Windows): The diagnostics does not auto-advance.
To move between tests, use Next (bottom bar) or click a test item in the left panel.
Each test is executed by clicking Check Now.

next_webp

Working Unit (PASS)

Step 1 — Open Hardware Diagnostics (Windows)

In the Windows Openterface app, open: Advanced → Hardware Diagnostics.

Step 2 — Run the self-check

In the Hardware Diagnostics window, click Check Now to run the current diagnostic step.

Step 3 — Target Plug & Play (follow the prompt)

When Target Plug & Play asks you to reconnect the target cable, follow the on-screen instructions.
Some setups may ask you to unplug/replug more than once (e.g., twice).

Target-plug&play

Step 4 — Host Plug & Play (follow the prompt)

Follow the on-screen instructions for the host side.

Host-plug&play

Step 5 — Stress Test (hands off the target)

During Stress Test, the target mouse may move automatically for detection.
Do not operate the target while the test runs.

Note: Mouse may move quickly — don't touch the target.

stress-test

Step 6 — Confirm PASS

Continue until the self-check completes. If everything is normal, the results will show PASS / All Tests Passed.

Issue Detected (Keyboard/Mouse Example)

If an issue is detected, one or more items may show FAIL.

Step 1 — Run the same Hardware Diagnostics

Open Advanced → Hardware Diagnostics, then click Check Now to start.

Step 2 — Continue through the checks

Continue through the remaining tests until the diagnostics finishes.

Step 3 — Support Email opens automatically

When the diagnostics finishes with an issue, a Support Email window will open automatically.

Sending logs to Support (Windows)

Step 4 — Apply Order ID + Name

Enter your Order ID and Name, then click Apply to insert them into the email draft.

ID+Name

Step 5 — Copy email address and draft

  • Click Copy Email to copy the support email address.
  • Click Copy Draft to copy the pre-filled email content (including Order ID + Name).
    Paste both into your email client (Gmail/Outlook/etc.).

copy

Step 6 — Attach the correct log files

Click Open File Folder. The tool will indicate which files to attach.
Attach only the requested log files (the folder may contain many other logs).

list

compress

Step 7 — Also attach a setup photo

In the same email, attach a clear setup photo showing: - the Mini-KVM device, - both Host and Target connections, - ports and cables clearly visible.

Step 8 — Send the email

Send the email to support (draft text + requested logs + setup photo attached).

What to include when contacting support

  • Order ID
  • Requested diagnostic log files
  • Setup photo (Mini-KVM + host/target wiring)